Frequently Asked Questions
Everything you need to know about Zinus NZ furniture and service.
Where does Zinus NZ ship to?
We currently offer nationwide shipping across both the North and South Islands of New Zealand. Delivery times vary by region, typically ranging from 3 to 7 business days.
How do Zinus mattresses come packaged?
Our mattresses are compressed using smart technology and rolled into a single compact box. This makes it easy to move through narrow hallways and up stairs before unboxing.
What is the return policy for Zinus products?
We offer a 100-night trial on our mattresses. If you are not completely satisfied within this period, you can contact our support team to initiate a return and refund process.
Are Zinus products easy to assemble?
Yes, our bed frames and sofas are designed for tool-free or simple-tool assembly. Each product includes a clear instruction manual and all necessary components are tucked into a zippered compartment.
Do Zinus products come with a warranty?
Every Zinus product is backed by a worry-free warranty. Our mattresses typically include a 10-year limited warranty, while our bed frames and foundations include a 5-year limited warranty.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as flexible payment options like Afterpay and Laybuy to help you style your home now and pay later.